Privacy Policy

Dark Matter Web Works is a Saskatchewan-based web design and development business. This Privacy Policy explains how personal information may be collected, used, stored, and protected when you visit this website, contact Dark Matter Web Works, request an estimate, or work with Dark Matter Web Works on a project.

In this Privacy Policy, Dark Matter Web Works, the business, this website, and similar wording refer to the owner and operator of Dark Matter Web Works. You refers to website visitors, prospective clients, clients, and anyone who communicates with Dark Matter Web Works.

This Privacy Policy applies to personal information collected through:

• the Dark Matter Web Works website;
• website contact forms;
• estimate or project inquiry forms;
• direct email communications;
• phone or other business communications;
• client onboarding and project work;
• hosting, maintenance, and support services provided by Dark Matter Web Works.

This Privacy Policy does not apply to websites owned or operated by clients, even if Dark Matter Web Works designed, developed, hosted, or maintained those websites. Each client is responsible for their own privacy practices and privacy policy.

Dark Matter Web Works only collects personal information that is reasonably needed for business and service purposes.

Depending on how you interact with Dark Matter Web Works, the information collected may include:

• your name;
• business name;
• email address;
• phone number;
• project details;
• website needs, goals, and preferences;
• information submitted through contact forms or estimate forms;
• messages, questions, and other communications you send;
• files or materials provided for a project, such as logos, images, documents, website copy, or branding materials;
• billing, invoice, or payment-related information needed for business records;
• technical information such as IP address, browser type, device information, pages visited, referring page, and basic website usage or security log information.

Sensitive personal information is not intentionally collected unless it is required for a specific project or service and you choose to provide it.

When you submit a contact form, estimate request, or project inquiry, the information you choose to provide is collected so Dark Matter Web Works can respond, understand your project, prepare an estimate, communicate with you, and provide services if you choose to work with the business.

If this website includes an on-page estimate tool, the estimate shown may be only a rough guide and may not be a final quote. If estimate details are submitted through a form, those details may be sent to Dark Matter Web Works and stored as part of your inquiry.

By submitting a form or contacting Dark Matter Web Works, you consent to the information you provide being used to respond to your inquiry and communicate with you about your project or requested service.

Personal information may be used to:

• respond to inquiries;
• provide estimates or quotes;
• communicate about potential or active projects;
• plan, design, build, launch, host, maintain, or support websites;
• prepare contracts, invoices, receipts, and business records;
• provide customer support;
• troubleshoot website, form, hosting, domain, or email issues;
• improve the website, services, and client process;
• protect the security and reliability of the website and services;
• meet legal, tax, accounting, or regulatory obligations;
• enforce agreements or protect legal rights.

Dark Matter Web Works does not sell personal information.

Personal information is collected, used, and disclosed with your consent, except where otherwise permitted or required by law.

Consent may be given directly, such as when you submit a form, send an email, provide project files, or agree to work with Dark Matter Web Works. Consent may also be implied where the purpose is obvious and reasonably necessary, such as using your email address to reply to your inquiry.

You may withdraw your consent by contacting Dark Matter Web Works. However, withdrawing consent may limit the ability to respond to you, provide services, complete a project, maintain a website, or meet legal and business record obligations.

The Dark Matter Web Works website is hosted, deployed, secured, and delivered using Vercel and related hosting infrastructure.

When you visit this website or submit information through it, certain information may be processed through Vercel or related service providers. This may include technical information such as IP address, browser information, device information, request logs, pages visited, performance data, security data, analytics data, and information submitted through website forms.

Vercel may process data as a service provider or processor for hosting, deployment, performance, security, routing, analytics, and infrastructure purposes.

Because Vercel and other technology providers may use infrastructure in different locations, information may be processed or stored in Canada, the United States, or other jurisdictions. Information processed outside Canada may be subject to the laws of those jurisdictions, including lawful access by courts, law enforcement, or government authorities.

Dark Matter Web Works may use third-party service providers to operate the business and deliver services. These may include providers for:

• website hosting and deployment;
• domain and DNS management;
• business email;
• file storage and project communication;
• analytics, security, and performance monitoring;
• invoicing, accounting, banking, and payment processing;
• development, design, and productivity tools.

Personal information is only shared with service providers when reasonably necessary for operating the business, providing services, maintaining security, or meeting legal obligations.

Service providers may have their own privacy policies and terms that apply to their handling of information.

This website is not intended to use advertising cookies, retargeting pixels, or third-party marketing trackers.

This website and its service providers may still use essential technologies, logs, or similar tools for hosting, security, performance, traffic routing, troubleshooting, and website operation.

Dark Matter Web Works uses Vercel Web Analytics to understand basic website traffic and performance. This may include information such as page views, referring pages, filtered query information, approximate location, device type, browser, operating system, and similar website usage information.

Vercel Web Analytics is designed to provide aggregated, privacy-focused analytics and does not use third-party cookies. This information is used to understand how the website is being used, improve the website, troubleshoot issues, and make better decisions about services.

If advertising pixels, newsletter tracking, advanced analytics, custom analytics events, or other marketing tools are added later, this Privacy Policy will be updated as needed.

If you contact Dark Matter Web Works by email or submit a form that sends information to the business email, a record of that communication may be kept so the business can respond, manage the project, provide services, and keep business records.

Dark Matter Web Works may contact you about your inquiry, project, estimate, invoice, website, hosting, maintenance, or related services.

People are not added to a marketing email list unless they have agreed to receive those communications or unless otherwise permitted by law.

If you become a client, you may provide materials such as business information, website content, logos, images, documents, login details, domain information, hosting information, or other project-related materials.

Client project information is used only for the purpose of planning, building, launching, supporting, maintaining, or improving the services provided to you.

If account access or login credentials are provided, temporary access, limited permissions, or a secure sharing method should be used whenever possible. Access is used only for the purpose of providing the requested service.

Do not send highly sensitive information through regular website forms unless it is specifically requested and an appropriate method is provided.

If you pay for services, payment information may be handled by banks, e-transfer systems, payment processors, accounting tools, or other financial service providers.

Dark Matter Web Works may keep invoices, payment records, contracts, and related business records for accounting, tax, legal, and business purposes.

Personal information is kept only as long as reasonably necessary for the purposes described in this Privacy Policy or as required for legal, tax, accounting, business, dispute-resolution, or recordkeeping purposes.

General inquiries that do not become active projects may be kept for a reasonable period for follow-up, communication history, and service improvement.

Client records, contracts, invoices, project communications, and project files may be kept longer where needed for service history, support, legal protection, tax records, or business records.

When information is no longer reasonably needed, it may be deleted, anonymized, or securely archived.

Reasonable safeguards are used to protect personal information against loss, theft, unauthorized access, disclosure, copying, use, or modification.

Safeguards may include account passwords, access controls, secure hosting providers, HTTPS and SSL where applicable, limited access to client information, and reasonable technical and organizational security measures.

No method of internet transmission, website hosting, email, or electronic storage is completely secure. Absolute security cannot be guaranteed, but reasonable steps are taken to protect information in the care of Dark Matter Web Works.

Dark Matter Web Works does not sell or rent personal information.

Personal information may be shared only when:

• it is needed to provide services you requested;
• it is shared with service providers that help operate the business;
• it is required for hosting, deployment, domain, email, security, analytics, payment, accounting, or technical support purposes;
• you have given consent;
• it is required or permitted by law;
• it is needed to protect legal rights, safety, security, business operations, clients, or the website;
• it is needed in connection with a business transfer, restructuring, or similar transaction.

You may contact Dark Matter Web Works to request access to personal information held about you, ask for corrections, or ask questions about how your information is handled.

Identity verification may be required before responding to certain requests.

Requests will be reviewed within a reasonable time and in accordance with applicable privacy laws. In some cases, access to certain information may not be available if legal, security, confidentiality, or business restrictions apply.

You may ask Dark Matter Web Works to delete personal information held about you.

Deletion requests will be considered, and information will be deleted where reasonable and legally permitted. However, certain information may need to be kept for legal, tax, accounting, security, business record, dispute-resolution, or contractual reasons.

This website and these services are intended for businesses and adults. Dark Matter Web Works does not knowingly collect personal information from children.

If it becomes known that a child has provided personal information without appropriate consent, reasonable steps will be taken to delete it.

This website may contain links to third-party websites or services. Dark Matter Web Works is not responsible for the privacy practices, content, or security of third-party websites.

You should review the privacy policies of any third-party websites or services you use.

This Privacy Policy may be updated from time to time to reflect changes to the website, services, tools, providers, legal requirements, or business practices.

When this Privacy Policy is updated, the effective date at the top of the page will be changed.

If you have questions about this Privacy Policy, want to access or correct your information, or want to make a privacy-related request, contact:

Privacy-related requests will be reviewed and responded to within a reasonable time.